FAQ's

What does “my account” mean? How can I modify my selective information?

• Modifying your Schoolshop account is quite simple. You can see your orders at whatever time via “my account”. My account lets you check on all your transactions done on Schoolshop
• Handle/modify your personalized information such as address, contact information, e-mail ids.
• Modify your password.
• Tag your order status at any time.

How can I confirm if my order has been accepted?

• you will receive an email from us confirming your order details which will contain an Order number, the list of products ordered, and the expected date of delivery.
• You will be sent additional communication before your order is shipped. This mail will contain the Order ID along with the tracking digits which you can use to see where your shipment is at present.

Do I need to have an account on Schoolshop for shopping?

Yes, it is recommended to have your own account on the website as it helps you experience an individualized shopping feel, including suggestions, fast checkout procedure and a personal wishlist. You will also be able to rate and review the items.

How can I make payments for the purchase made on Schoolshop?

Schoolshop accepts a multitude of payment modes for the convenience of the customers. The customer can make their payment via online being assured that the Schoolshop trusted payment gateway partners use a secure encryption technology to protect the transactions details against any type of theft and infringement and keep the details confidential every time.

When can I expect my order to be delivered?

Your order will be delivered within 2-3 business days of the order being confirmed. This shipping policy applies to orders placed in NCR. The working days exclude national holidays.

What is the minimum order value?

There is no minimum order value.

How do I track my order?

You can track your order status in the My Accounts Section of your Profile on SchoolShop. You will also receive an email and SMS with the tracking details as soon as your order has been dispatched. You can write to us at customercare@schoolshop.in and we will email you your order status.

Can I exchange some items of my order?

Yes of course. If you have orders more than one item in your order and you wish to exchange any one of them, you can do so. You need to inform us with the product details for partial order replacement.